Faq

How can we help?

The honest answers to what people actually email us on shipping, returns, products and your account. If your question isn’t below, a real person is one note away.

Porosity & Products

Find answers to common questions below

  • Hair porosity refers to how well your hair absorbs and retains moisture. It helps determine which types of products work best for your strands..

  • Low porosity hair usually resists moisture. Water may sit on top of the hair before absorbing, products can feel like they just coat the strand, and hair often takes a long time to dry.

  • Medium porosity hair sits between low and high porosity. It usually holds moisture fairly well and can do well with either lighter or richer formulas depending on personal preference and styling needs


  • Medium porosity hair sits between low and high porosity. It usually holds moisture fairly well and can do well with either lighter or richer formulas depending on personal preference and styling needs


  • Yes. Medium porosity hair can often use either line. If your hair prefers lightweight products, start with the low porosity line. If it prefers thicker, richer moisture, try the high porosity line.


  • We believe healthy hair starts with understanding. Porosity helps explain why some products work beautifully for one person and not for another. Our formulas are designed to support your hair based on what it actually needs.


  • Low porosity hair usually does best with lightweight, easily absorbed products that help moisturize without buildup.


  • High porosity hair often benefits from richer, more nourishing products that help lock in moisture and support softness, strength, and manageability.


  • Veravana Naturals uses thoughtfully selected ingredients inspired by nature to support healthy, beautiful hair.


  • Yes. Our formulas are created with textured hair in mind and are designed to support moisture, manageability, and healthy styling.

Frequently asked questions

Find answers to common questions below


  • It depends on your hair needs and routine. Cleansers and conditioners can be used as part of your regular wash day, while leave-ins, oils, and styling products can be used as needed between washes.


  • Yes, depending on your hair’s needs. Some customers find that their hair responds well to mixing lighter and richer products. Medium porosity customers especially may enjoy this flexibility.


  • It helps, but it is not required. Our porosity-based system is meant to make shopping easier. If you are unsure, start with the line that best matches how your hair responds to moisture and product weight.


  • Our formulas are designed to support healthier moisture balance, but the best results come from choosing the right products for your porosity and using them consistently.

  • You can use our porosity education and product guides to help determine which line may be the best fit for your hair..

Frequently asked questions

Find answers to common questions below


  • Made without sulfates, parabens, or silicones. Eco-conscious care for hair and planet.


  • You can reach us through our Contact Us page for questions about products, orders, or choosing the right routine.


  • Start with how your hair responds to products. If it likes lightweight moisture, choose low porosity. If it prefers richer, thicker support, choose high porosity. If it can handle both, medium porosity may be fit.

Orders,shipping and Returns

Find answers to common questions below


  • Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location and the shipping method selected at checkout.


  • Yes, Veravana Naturals currently offers domestic shipping. Shipping options and rates are shown at checkout.


  • Yes, we offer international shipping to select locations. Shipping rates and delivery times will be calculated at checkout.


  • Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.

  • If your order arrives damaged, defective, or incorrect due to our error, please contact us within 5 days of delivery with your order number and photos so we can help.


  • Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us right away, and we will do our best to help.


  • Due to the nature of our products, all sales are final. We do not accept returns or exchanges on opened or used items.



  • Exchanges may be available for unopened and unused items. Please contact us with your order details so we can assist you..


  • Shipping charges are typically non-refundable unless the return is due to an error on our part or a damaged item.


  • To start a return, please contact us through our Contact Us page with your order number and reason for return. We will guide you through the next steps.


  • If you received the wrong item, please contact us as soon as possible with your order number and a photo of the item received so we can make it right.

  • Please first check with neighbors or your local carrier. If you still cannot locate the package, contact us and we will do our best to help.

MEDIUM POROSITY

Your Hair Can GoEither Way

Medium porosity hair is often the most flexible. If your strands like lighter hydration, start with Low Porosity formulas. If they thrive with richer moisture and heavier creams, explore High Porosity formulas.

Choose the texture your hair responds to best.

How to Choose

Medium porosity hair usually absorbs and holds moisture fairly well. The best choice often comes down to product preference and how the hair feels after styling.

  • IF YOU PREFER LIGHTER PRODUCTS

    Choose Low Porosity

    If your hair feels best with lightweight moisture, quicker absorption, less buildup, and a softer, airy finish, start with the Low Porosity collection.

  • IF YOU PREFER THICKER PRODUCTS

    Choose High Porosity

    If your hair loves richer creams, denser moisture, heavier styling products, and more sealing support, explore the High Porosity collection.

Quick Texture Guide

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.

  • Low Porosity May Be Better If…

    • Your hair gets weighed down easily
    • You prefer lightweight leave-ins and oils
    • Heavy butters tend to sit on the hair
    • Your strands feel best with soft, breathable moisture

  • High Porosity May Be Better If…

    • Your hair dries out quickly
    • You prefer richer creams and butters
    • Your strands need help holding moisture
    • Your hair feels best when products are more substantial

Still Unsure?

Start with the formulas your hair texture naturally leans toward. You can always adjust based on how your strands respond.

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